Terms of service
Terms of service
1. Scope of Policy
These Terms of Use apply to all furniture, home products, and related accessories sold by Rkstraders in the United States. By visiting the website or placing an order, users agree to comply with these terms.
2. Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, packaging, and preparing items for shipment.
3. Shipping Carriers
Rkstraders partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure that products are delivered safely and on time.
4. Receiving and Inspection
Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found during shipment, please contact our customer service team promptly.
5. 14-Day No-Reason Return Policy
Customers may request a return and receive a refund within 14 days of receiving the product if they are not satisfied, without providing a reason. For details, please refer to our Return Policy.
6. Return Product Requirements
Returned products must be in new condition or show only minimal signs of use, without affecting resale. All original packaging, accessories, and manuals must be included.
7. Exchange Policy
Within 14 days of receiving the product, customers may request an exchange for the same or equivalent item. Exchanged products must also be in new condition or show only minimal signs of use and must not affect resale. For details, please refer to our Exchange Policy.
8. Payment Methods
We accept Visa and MasterCard. All payments are completed through an encrypted connection, and payment information is not stored on our website servers. Once payment is successful, a confirmation email will be sent automatically.
9. Return Shipping Costs
Return shipping costs are borne by Rkstraders. Customers do not need to pay additional shipping fees.
10. Product Warranty
Rkstraders provides a 2-year limited warranty, covering manufacturing defects and material issues. During the warranty period, customers may contact customer service to request repair or replacement.
11. Intellectual Property
Website content, product images, text descriptions, and trademarks are protected by intellectual property laws. Unauthorized use or reproduction is considered infringement, and Rkstraders reserves the right to pursue legal action.
12. Legal Compliance and Liability
Users agree to use the website and purchased products in accordance with applicable laws. Rkstraders is not responsible for any losses caused by non-compliance with these terms but commits to fulfilling return, exchange, and warranty obligations as outlined.
13. Contact Information
To exercise return, exchange, or warranty rights, or for any questions related to these Terms of Use, please contact us:
Email: info@rkstraders.com
Phone: +1 9717628591
We commit to responding within 24 hours, providing timely and professional support.
14. Store Information
This website is owned by RKS TRADERS LLC
Company Name: RKS TRADERS LLC
Address: 5965 STIRLING RD, UNIT 5100, DAVIE, FL 33314, United States
EIN: 33-2018492
Phone: +1 9717628591
Email: info@rkstraders.com
Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM （Eastern Time）
Email Response Commitment: within 24 hours