Shipping policy

Shipping policy
1. Scope of Policy

This shipping policy applies to all furniture, home products, and related accessories sold by Rkstraders in the United States. It outlines how purchased items are processed, shipped, and delivered.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation, including order verification, packaging, and preparation for shipment. Processing time does not include weekends or U.S. public holidays.

3. Shipping Time

Once shipped, the estimated delivery time is 4–7 business days, depending on the shipping address and carrier. Delivery may be slightly delayed due to uncontrollable factors such as weather or holidays.

4. Shipping Carriers

Rkstraders partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure products are delivered safely and on time.

5. Delivery Area

Shipping services cover the continental United States and major residential areas.

6. Shipping Fees

Orders over $115: qualify for free shipping
Orders under $115: a shipping fee of $11 applies
7. Receiving and Inspection

Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found, please contact customer service promptly.

8. Return Conditions

Customers may request a return within 14 days of receiving the product if they are not satisfied. Minor signs of use are allowed, but items must be undamaged, resalable, and include original packaging and accessories. For details, please refer to our Return Policy.

9. Return Shipping Costs

For all eligible returns, shipping costs are borne by Rkstraders. Customers do not need to pay additional fees. Detailed return instructions will be provided upon customer service confirmation.

10. Contact Information

For any shipping-related questions or assistance with returns, please contact us:

Email: info@rkstraders.com
Phone: +1 9717628591
We commit to responding within 24 hours to provide timely and professional support.

11. Store Information

This website is owned by RKS TRADERS LLC
Company Name: RKS TRADERS LLC
Address: 5965 STIRLING RD, UNIT 5100, DAVIE, FL 33314, United States
EIN: 33-2018492
Phone: +1 9717628591
Email: info@rkstraders.com
Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM （Eastern Time）
Email Response Commitment: within 24 hours