Cancellation Policy
1. Scope of Policy
This policy applies to all furniture and home products, including related accessories, sold by the Rkstraders website within the United States. By browsing or placing an order, users agree to comply with this policy.
2. Cancellation and Return Rights
Customers may request to return their order within 14 days of receiving the product if they are not satisfied, without providing any reason. This ensures that consumers have sufficient time to make a choice.
3. Applicable Users
This policy applies to all consumers.
4. Conditions for Return
Products eligible for return must be new or show only minor signs of use, not affecting their resale, and must include all original packaging, accessories, and manuals.
5. Scope of Cancellation and Return
Cancellation or return requests can apply to individual items or the entire order, but must comply with the above product condition requirements.
6. Cancellation and Return Process
Customers must submit a cancellation or return request via email to info@rkstraders.com, including the order number and details of the items to be canceled or returned.
7. Confirmation of Cancellation or Return
Rkstraders will review the request within 24 hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.
8. Shipping Costs for Returns
Return shipping costs for products meeting the conditions are covered by RKS TRADERS LLC. We will provide a prepaid shipping label, and customers do not pay additional fees.
9. Return Address
Customers should send returned items to the following address:
5965 STIRLING RD, UNIT 5100, DAVIE, FL 33314, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.
10. Customer Support and Contact Information
For any questions regarding the cancellation and return process, customers may contact Rkstraders customer service:
Email: info@rkstraders.com
Phone: +1 9717628591
Working Hours: Monday to Friday, 8:00 AM - 6:00 PM EST
The company commits to responding to all emails within 24 hours and providing necessary guidance.
11. Store Information
This website is owned and operated by RKS TRADERS LLC:
Company Name: RKS TRADERS LLC
Address: 5965 STIRLING RD, UNIT 5100, DAVIE, FL 33314, United States
EIN: 33-2018492
Phone: +1 9717628591
Email: info@rkstraders.com
Opening Hours: Monday to Friday, 8:00 AM - 6:00 PM EST